PORTFOLIO Basics, methods and instruments of leadership Tasks and roles of effective leadership Situational leadership according to the level of maturity How to motivate and delegate effectively Leading with coaching skills Staff motivation by improved communication between employees and managers Appreciative staff leadership by means of transactional analysis Conflict and problem-solving methods To present successfully and convince through structure and presence Preparation, structure and concept of the presentation Take constructive feedback to body language, voice and contents and implement it Competent handling of pretexts and objections Social competence – The Key competence for your success Tuning in to others and truly listening to them The interplay between cooperation and confrontation The significance of nearness and distance in working life Critical Success factors for change management Tools for the analysis of the phenomena and rules of change processes Perceiving indicators of change in the relevant change phase Resistance and roles of relevant stakeholders Holding constructive conflict solving talks Diagnose causes and symptoms of conflicts Improve your cooperation and conflict ability Develop solution strategies for your own conflict situations Active time- and self-management Analysis of your own work organization Set clear priorities How to avoid “time thieves" Professional meeting techniques Hidden rules: Why so many meetings end without result Identify issues for discussion, and create action plans for important agenda items “Do′s and Don′ts" in the management of meetings The success factors of teambuilding Strengthen cooperation, motivation and performance From the person (self) to the group (we) to the task (that) Successful self-guidance in critical situations Management and moderation of groups Sounding Boards: communication platform between top executive staff and decision makers Strategic workshops Evaluation of staff surveys

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